We are all living in the digital revolution, so what should we be prepared for? Kenisha and Griffin intend to find out what’s on the horizon, and what security risks to watch out for when it comes to banking. To help with their digital and security questions, Chief Digital Officer, Personal & Commercial Banking RBC, Peter Tilton is on the show, relaying updates on digital security at RBC, and giving helpful advice about how individuals can take responsibility for their security by following a few simple guidelines. Next up, Kenisha and Griffin sit down with one of the foremost experts on digital innovation, Amber Mac - who updates our audience on what is currently hot on the digital scene and hints at digital innovations we should look out for. And as always, Kenisha and Griffin can’t have a successful podcast host on the show without asking for some solid advice on what makes a great podcast and sets the hosts up for success. Shameless free advice? Our hosts will take it.
We are all living in the digital revolution, so what should we be prepared for? Kenisha and Griffin intend to find out what’s on the horizon, and what security risks to watch out for when it comes to banking. To help with their digital and security questions, Chief Digital Officer, Personal & Commercial Banking RBC, Peter Tilton is on the show, relaying updates on digital security at RBC, and giving helpful advice about how individuals can take responsibility for their security by following a few simple guidelines. Next up, Kenisha and Griffin sit down with one of the foremost experts on digital innovation, Amber Mac - who updates our audience on what is currently hot on the digital scene and hints at digital innovations we should look out for. And as always, Kenisha and Griffin can’t have a successful podcast host on the show without asking for some solid advice on what makes a great podcast and sets the hosts up for success. Shameless free advice? Our hosts will take it.
RBC
RBC Future Launch - https://www.rbc.com/dms/enterprise/futurelaunch/
RBC Future Launch Contact Information: rbcfuturelaunch@rbc.com
RBC - https://www.rbc.com/canada.html
Peter Tilton
https://ca.linkedin.com/in/peter-tilton-48119075
Amber Mac
https://ambermac.com
Instagram & Twitter: @ambermac
Hosts
Griffin Toplitsky
Kenisha Humber
RBC Team
Vishan Persaud
Rachel MacLeod
Elynn Wareham
Allison Tam
PSBX Team
Baron Manett
Dorene Arcayos
Shaun Benoliel
Isabel Magnoli
Norman Howard Team
Sandy Jobin-Bevans
Nate DuFort
Jason Reilly
Sandy Marshall
In the (K)now Digital (R)evolution Transcript
Disclaimer: Below you will find a transcription of this episode. The text is the result of an AI-based transcription from an audio recording.
Amber Mac:[00:00:00] This generation is really focused on inclusivity. It's
Peter Tilton: very important for people to do what they can to stay safe.
Griffin Toplitsky: Congratulations. You have made a wise choice in joining us on In The Know. I'm Griffin Toplitsky. And I'm Kenisha Humber. This is the podcast where two people are on a journey to find out more about the world around them, and those two people happen to be us. Spoiler alert. Do people still say that? Well, I just did and it
Kenisha Humber: crushed.
Today's in the Know is all about the evolution of digital, but also the digital revolution that is currently happening all around us.
Griffin Toplitsky: We wanna see what RBC is up to when it comes to the future of digital security. So on that note, we have Chief Digital [00:01:00] Officer, personal and commercial banking at rbc.
Peter Tilton joining us,
Kenisha Humber: and because we also want to know what the rest of the digital world has in store for us, we have a renowned and dare I say, celebrity expert in digital innovation. On this episode, Amber Mac will be here very exciting, as well as being an expert on digital innovation. Amber is an entrepreneur, bestselling author, award-winning podcast host and keynote speaker.
That's
Griffin Toplitsky: a lot of amazing accomplishments, but the thing I really keyed in on there was award-winning podcast host. Do you think that's something we could achieve? Griffin?
Kenisha Humber: We need to have bigger dreams than just making a podcast. We must win awards .
Griffin Toplitsky: That's the only way I'm gonna be validated.
Kenisha Humber: I mean, I was sort of joking, but you seem very serious.
Griffin Toplitsky: Oh, I'm all in. But before we can win awards, we have to actually do the content. So we went out into the wilds of Canada to find out what in your opinion has been your favorite digital innovation in your life? Here's what you had to say. I would
Peter Tilton:[00:02:00] say that I really like, um, all the apps that we have, um, on our phones, cuz some of them like really makes our lives easier.
And also, like, for example, for social medias, it's like, Really a great way to reach out to people, to, you know, spread awareness about some topics. Basically, I can say the smartphone that I have, it has and like register all my information starting from the banking. I tell my old education, uh, documents, everything, uh, I do in every day.
Even my reminders are, Start there. I love that people get to like express themselves with technology. I think it's just a whole nother way of being creative and people being able to show who they are. I myself am a digital illustrator, so I get to like express myself digitally and I love it.
Kenisha Humber: So many digital innovations out there, which of course has been great in our everyday lives, but there is also the question of security that comes.
Completely true. [00:03:00] That's why I'm hoping our first guests will help put our minds at ease when it comes to all that. Yes, please. But before that, Griffin, can you let us know about a great RBC program for young people? Sure thing.
Griffin Toplitsky: RBC Future Launch is an initiative to help young people gain access. To the skills, job experience, and career networks needed for the future world of work.
Working together with young Canadians, RBC is bringing together community leaders, industry experts, governments, educators, and employers to help design solutions and harness resources to chart a more prosperous and inclusive future. Through programs like this, RBC is helping solve the quiet crisis of no experience, no job.
Go to the RBC future launch. To find out more.
Our first guest today is going to be a fountain of information on this episode's topic, and we are so pleased to have him
Kenisha Humber: here. Banks have made so many amazing strides into the digital world, [00:04:00] allowing us to do so much from our phones
Griffin Toplitsky: and on the go. It is super handy to be able to pay all my bills and send e transfers right on my phone.
And all of
Kenisha Humber: this great technology can also make us more vulnerable, so we need our digital security to evolve along with it.
Griffin Toplitsky: Absolut. I often feel vulnerable with more than just digital security.
Kenisha Humber: Not sure I can help you with all of that, but we have a ton of questions about digital security that we wanna ask.
So please welcome to the show, Chief Digital Officer Personal and Commercial Banking at rbc. Peter Tilton.
Peter Tilton: Thank you for having me. Kenisha's really a knower to be doing this podcast.
Griffin Toplitsky: The two of us are always curious about the career path our guests have taken. So what led you to where you are today?
Peter Tilton: I used to teach computer science at the University of Melbourne, so I was a bit techo once upon a time and ended up in the aviation industry five years sort of in air traffic management, rolling out new air traffic, the sort of first computer generated air traffic system in the world in Australia, and then ended up in banking.
So I worked. The Australian New Zealand banking group working in and outta [00:05:00] digital banking. And I would sort of describe myself more now as a career digital banker. So someone who's really been responsible for, uh, online mobile banking and so forth. And then, you know, we were sitting at home thinking one day, well, again, is the age where.
If we're gonna work overseas, perhaps serves announced the time. And my wife and I sort of thought about, well, where'd want to go? My wife said, What about Canada? And very strangely in serendipitously we got a call from Roll Bank Canada the following Wednesday and said, Would you be interested in moving to Toronto?
So here we are and we've been here for six years taking care of all the digital assets, uh, for roll banks. So, Very serendipitous. Well,
Kenisha Humber: let's get into digital security. When it comes to digital security, what are your main areas of focus at rbc?
Peter Tilton: Look, digital security. There's, I think the way I'd frame digital security, uh, at RBC is a good analogy, is to think about a, um, it's a bit like a, a for or a fortress.
So if you, except like Quebec City's got multiple layers. We've got the outer ramp pods, we've got the gate. Then you've got sort of the inner citadels and so forth and the [00:06:00] multiple layers of, of, um, defenses. And that's very similar to the way the bank sort of works. So the, the alto ramparts are really about information security, about protecting our customers from the bad guys and the hackers and all of those sorts of malicious players.
And that's not an area I take care of personally, but there's. Dedicated just for information security. And, uh, you know, that's a, that's a constant piece of work to make sure that all of Canadians and and our customers are, are protective. Um, and then I take care of, I suppose, the front gate, you know, strengthening the access to banking, making sure that we have protection there and also, Inside sort of the fortress route, all the different sorts of capabilities that we have that we, we like to utilize.
So there's a, a myriad of amazing technologies, which we can talk about during this podcast, around things that we do that help customers keep them safe and things that customers can do to also keep them safe
Griffin Toplitsky: as well. Yeah. Let's jump right into that. What are some of those methods, right? So, So if we look at sort of the,
Peter Tilton: the front out, I mean the very traditional one that you see a lot in North America is [00:07:00] passwords and, and protecting your passwords.
Very important, but there's a lot of other protection that we can do around, and I would strongly encourage anyone listening to this, very important to, firstly, two things. Use the mobile app. There is nothing more secure than a mobile banking app for doing banking. It's just the nature of the technology.
Uh, it's, it's, you know, inherently secure. But then we do all sorts of things. So if you go through just a few of the sort of technologies and capabilities. So firstly, if you're using the. We, we've bind the app to your phone so we know the interplay between the banking app and we know the capabilities that are there so that we know that it's you.
We know that it's your phone. We can sort of detect this in the background. We've also got amazing fraud control, so we've got all sorts of artificial intelligence to detect unusual patterns and so forth. Things to detect. There's some old fashioned things that we still use, like we can step you up for a question that only you'll know.
But then there's also more sophisticated technologies to protect the front gate. So for instance, if we detect something a little bit unusual, a new device, a new computer, or something a little bit unusual, we might give you a little push [00:08:00] notification just to ask you, Was that you? And you can see a little map there and you can say, Yes, it was.
But then there's even more sophisticated capabilities that we've launched, which are quite unique and certainly we believe in in North America for step up. So that if we wanted to step up to just to make sure, to protect our. We can even ask you to, to check your identification. So the way this works is just really interesting technology is that we could ask you to scan a driver's license or even tap a passport and do a selfie.
And we can compare the government issued ID to the biometrics we get from the facial recognition that then goes back into online and mobile banking, so that we definitely know that it's you. And if it's using an Android device, we actually read the chip off the passport, very much the same as what order security does to the same level of security.
So I suppose the message of the story is, We're always out there doing our things that you never see around looking for the bad actors. From information security, we're always monitoring everybody's transactions, looking for unusual things. They're con, silent and [00:09:00] invisible defenses, but they have this technology that we have.
They're just there to make sure that we know who you are, protect your banking, and to really make sure that, uh, We're authorizing the right people to access their money. So it's quite sophisticated and it in the everyday focus. If someone's just using the same computer, paying the same bills all the time, they might be completely oblivious to these things there, but it's good for them to know that we have all this sort of technology that's available that really is, um, state of the art, cutting edge technology
Kenisha Humber: with all of those tools.
Can we ever be completely safe when we're
Peter Tilton: banking online? Look, I think it, it's safe. It's very important for people to do what they can to stay safe. The things that people, our customers, we always tell our customers do, and most of this is very obvious and very important to staying safe, is to, you know, don't click on links and emails that you dunno what they are.
Just be very careful about downloading malicious malware type software. You know, never, ever share your password, never ever share your card pin. These are the things that if you do this and you also then, you [00:10:00] know, rely on us to keep you safe, you'll be in a good. It's also if the customers do the right thing, we'll always have their back to it.
There's guarantees and, and support for 'em in case anything goes wrong. But, you know, if you do those sorts of things and stay away from malicious websites, if you're using something like a personal computer, then that's, you know, that's a very intelligent thing to be doing as well.
Griffin Toplitsky: I'm curious what goes into making a good password?
How do you craft the perfect one? Do
Peter Tilton: you really want it to be making sure that it's a, it's a decent number of characters. It's not guess. Make sure it's not guessable. It's a mixture of capitals, alpha, numerics, non characters. So you might use exclamation marks or something along those lines. So really mixing up the alpha numeric keyboard.
And the best and strongest advice that we absolutely insist and, and tell our customers to do is to not use the same password in your online banking is what you might do elsewhere. Yeah, banks like obviously have very strong controls. We spend tens and tens and tens of millions of dollars each year protecting your banking, your assets.
And I think one thing that people do tend to do, which is a [00:11:00] really bad practice, is to use the same password perhaps in their bank as they might do an eCommerce sites or booking sites or whatever they might use. And what that means is if they have a data bridge and you never know all these different little e-commerce sites you're going to, they may not have the same level of securities.
Balance the probability they won't. So just to be really careful to never, ever use the same passwords. Peter,
Griffin Toplitsky: I've, I've got a three parter question for you. Uh, what street did you grow up on? What was your first pet's name and what was your mother's maiden
Peter Tilton: name? . Yeah. I'm not gonna fall for that one.
That's a good example. But what you shouldn't do, you know, we still do use these, these challenge questions. It's, it's probably because they're so well known, we still pop 'em up as a first slave before we go to the high end high. Uh, top solutions. Nice try Griffin. But, uh, nice to go. Ah, ,
Kenisha Humber: you'll get 'em next time.
Griffin Toplitsky: Well, we know a little bit about Noami, but can you let our listeners who might not have heard of it yet know what Nomi
Peter Tilton: is? Yeah. Well, Nomi, the first thing is most people don't realize is it's, it's a female name, obviously. So, [00:12:00] so Nomi. But we, when we took this is it's, uh, kind of a, a change format from know.
So it's both a name as well as the two words about making people feel known. And where this came from is we used to do a lot of research and we still do a lot of research with Canadians around understanding about what their concerns are, and Canadians have. You know, some of the highest degrees of anxiety around savings, will I have enough savings for retirement?
Comes up regularly about access to final financial services. Do I understand? Many people are even telling us that I feel a bit stupid and so forth, you know, when people are talking about money. So we created NOMI as a result of this, which was really about trying to democratize financial services. So for people that you know, may not go out there and have a financial planner that supports them, Which only a few people have, a small percentage of the population you have, but in particularly if you're starting in life, this, Nomi was designed to help you with this.
So what it does is, is multiple different use cases. The first is, It nudges, it might make suggestions. It [00:13:00] might, We might spot that you've got a bill coming up in a, in a week that we don't think you'll have enough money for very hard artificial intelligence. It might also spot things like you might have missed a payment or not.
You duplicate payment. It's very strong Focus around that cash flow deliberately to help you out. It also allows, you might say, Hey, we've noticed you spend more money. Would you like to set a budget and know me? You can say yes. What would you like to spend? And it would say, Hey Peter, on average you spent, call it $150 on transport this month you spent 300.
Do you wanna set a budget of 150? Cause that's what you used to do. Yes. And then know me very gently and very politely kind of harasses you to, to try to coach you into spending the right amount of money to get it under control. This whole cashflow forecasting is quite seamless, but if you think about it, what we are doing, Is we're looking ahead.
And then we've got about, sort of 400,000 customers and many of them, it's their first ever savings product. With two clicks, you can open a find and save account. The artificial intelligence will look at your spending, figure out how much is safe to put aside into the account and squirrels [00:14:00] it away. And we like that term's like the squirrly make.
You might remember Jays in the ad talking about Squirrel Peak, um, puts it away into the account for you automatically and it's ridiculously popular. You know, it's, I'm astounded at how many millions of people are.
Griffin Toplitsky: We reached out to grab some questions from our audience, and here's what they wanted to ask you.
Peter Tilton: How would I work towards a job like yours? Look, it's, it's an interesting question around if, you know, digital banking is a, is a wonderful career. It's really about the combination of a few things. One is you need to have, uh, a technical brain or technical capability. You don't necessarily have to have studied computer science like what I did, but.
Having that sort of capability, whether you might be a designer, you might be interested in information technology or even just really curious. So we have quite a few people that work in, we call it digital product, who drive the agile practices, who haven't done computer science degrees, but they've just got that technical way of thinking and brain and can understand what computer programs are doing.
So you need that. Then you need to have a brain, which is really around business [00:15:00] acumen, thinking around business opportunities and how you derive that sort of, That strategic way of thinking and then just sort of that natural sort of curiosity about thinking about opportunities and and so forth. Peter, thank
Kenisha Humber: you so much for joining us today.
Peter Tilton: No, thanks Kenisha. I really appreciate the, the opportunity. So, Griffin, you have any more questions before we close?
Griffin Toplitsky: Yeah, I was wondering if you knew the first name of the person you went to prom
Peter Tilton: with. Yeah, I'm not going there again, Griffin, you're sick and chance, but uh, yeah, it's not
Griffin Toplitsky: gonna work. I'll get it on the third.
Thank you so much for your time. Okay, thanks everyone. Appreciate it. Thank you. Thank you. Coming up, we're gonna sit down with Amber Mac
Kenisha Humber: right after this word about another one of our fantastic partners.
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Our next guest has many descriptors, including entrepreneur and bestselling author. She has also inspired Griffin to become an award-winning podcast host She has, If you wanna know anything about digital trends and innovation, she is the person to talk to.
Griffin Toplitsky: Welcome to the show. Amber Mac.
Amber Mac: Hey guys. Thanks so much for having me on.
Griffin Toplitsky: Thank you for being
Kenisha Humber: here. How exactly does one become a leader in digital innovation?
Amber Mac: Well, I think the exciting thing about digital innovation is that everything is kind of new and next, and so what that means is that everybody really truly has an opportunity to be a leader in this. Space. It really is about, uh, absorbing as much content as possible, speaking to people who are leading innovators, and really understanding [00:17:00] that we have the potential to create the world that we want to create.
And I think that's one of the things that really drew me to technology is that I felt as though pretty much anything was possible. So to be a leader in this space, I think it really means that you. Dedicated to the content, uh, in this industry and dedicated really to, uh, understanding its impact on both the business world, our society at large, and the next generation.
Griffin Toplitsky: Well, let's hit you with an exceptionally wide open question. What are the digital innovations that you are currently excited?
Amber Mac: I'm always excited about all types of technology and innovation that is taking place, but right now I'm particularly excited about the clean tech opportunity that exists here in Canada.
I think one of the things that is exciting as we transition to this green future is that we have a really great opportunity here in this country to be leaders. Space. In fact, [00:18:00] uh, we have already shown that there are a number of startups that are being recognized globally in the clean tech sector. And I think what we're seeing more and more is that sustainability is at the core of a lot of businesses in, in this country.
So for me, it feels like the technology that is going to have the biggest impact in the coming. Is really within this sector where it's focused on clean tech and sustainability, and it's not just about businesses. I think all of us as individuals also have an opportunity to focus more and more on sustainability, whether it's through electric vehicles or smart thermostats.
So I'm really excited about this space. I know we're fearful about the climate crisis that we're in right now, but for me, I see it more in many ways as a huge opportunity for Canada. In what ways do
Kenisha Humber: you think young Canadians are using tech as a force for.
Amber Mac: Well, I am always excited about what can young Canadians are doing in terms of using tech for good.
And I think there's a number of different examples. You know, there, there's always a tendency for adults to [00:19:00] look at the next generation, or I should say older adults and really, you know, kind of just. Miss how that generation is using technology. A great example is TikTok. You know, many older adults and parents may think, Oh, my kid's wasting tons of time on TikTok.
But once you start to understand some of the content that this next generation is consuming, you start to understand that some of the most popular videos on TikTok are videos that are fighting for equality is one example. Videos that are focusing. Sustainability is another example. There are many political conversations that are taking place on TikTok.
So I think when it comes to the next generation using digital tools, I'm most excited that this generation is really focused on inclusivity and ensuring that, uh, there's equal representation in our society, and I think we underestimate the impact that's going to have long term on Canada. Uh, for
Griffin Toplitsky: the satisfaction of me and Kaneisha.
You host a [00:20:00] podcast called The Feet and also the Amber Mac Show. What is the biggest piece of advice you would give to budding little podcast hosts?
Amber Mac: I think one of, uh, the best. Pieces of advice that I can share with both of you is that it's really important to think about how people are listening to your podcast.
I mean, this is something I, I'm still kind of struggling with today is understanding, you know, how people are listening to the podcast, why it's important to them when they're listen. And understand that the podcast habits of individuals tend to be when people are, are commuting, when people are maybe walking their dog.
And then in the context of that, understand, you know, how are you going to share information in an interesting and entertaining way. And a lot of this is stories, right? People love stories. So if you can focus to your podcast on kind of, you know, today we talk about the story of innovation and we make it as interesting as possible.
I think that's one way that you're able to kind of set yourselves apart from the sea of podcasts that exist out [00:21:00] there. What in your
Kenisha Humber: opinion, makes a great podcast guest?
Amber Mac: I think, uh, a great podcast guest is someone who comes to the table, uh, who is prepared. And, uh, I've certainly interviewed hundreds of people over the years, , and I can't say all of them have come to the table prepared, but I do appreciate those people who have a.
To read through the questions, uh, that are sent over to prepare some answers to focus on the technology. And so I really think the success of a guest actually in some ways comes down to the hosts themselves. Right. Have you prepared the guests for what you wanna focus on? By the way, you guys have done an excellent job.
So thank you very much, . Ooh, thank
Griffin Toplitsky: you . Well, talking about guests, uh, I know you've done this more than once, so tell us about your experience interviewing the Prime
Amber Mac: Minister. Yes, I have been lucky enough, uh, and I'm very grateful for this. To have interviewed Prime Minister Trudeau a number of different times.
And, and I think what's been really interesting [00:22:00] about, uh, these interviews is that they've sort of come at key times in recent history in Canada. So the first time I interviewed Prime Minister Trudeau, this was pre C this was kind of in the heyday of, uh, the technology industry in Canada. We were at a Shopify event, and, and life felt pretty good.
You know, there wasn't a lot of external, uh, issues. And so we talked about the possibilities for entre. The next time I interviewed the Prime Minister, it was talking about artificial intelligence and the impact on our society. So maybe a little more serious in nature than we had discussions about Covid and the rise of misinformation and disinformation.
And of course, you know, all of a sudden that becomes a very serious conversation to have. And then most recently, um, I was lucky enough to interview the Prime Minister. Stage with the German chancellor and focus on our green energy transition. So it's been, uh, wonderful to be able to sit down and have these high level conversations.
And as someone who is immersed in the [00:23:00] technology field, uh, I think it's fair to say no matter what your politics are, that our prime minister today is very well versed in technology and can have some pretty substantial conversations around all of the topics that I just mentioned from artificial. It's true to, uh, the impact of disinformation and misinformation.
So I have thoroughly enjoyed all of those conversations over the years.
Griffin Toplitsky: So by definition, a good podcast guest?
Amber Mac: Yes. Yes, definitely a good podcast guest. Uh, I think that is absolutely fair to say. Prepared and good technology. , tick all the
boxes. .
Kenisha Humber: So what's up next for you? What are you working on?
Amber Mac: Well, I, I think for many of us, we've had a chance over the past couple of years to sort of sit with ourselves, , maybe, uh, you know, for long moments of time and really think about the impact that we want to be able to have in our own little spaces in the world.
And so I have been thinking a lot about the content that we create through our business at Amber Mac Media. And, uh, [00:24:00] wanting more and more to focus on sustainability and kind of pivoting our business. So, you know, personally I'm doing less travel to speak at events, doing more virtual. I wanna have less of a, an impact in terms of my carbon footprint on society.
And then as we move into the future, I want to really better understand the clean technology sector. So I spend my days outside of my regular work really just. Earbuds in listening to podcasts about clean tech and trying to get up to speed. And so for me, this feels like just how I felt in the early days of the.com boom.
This feels like another massive opportunity that I don't wanna miss out on, and I wanna be able to share those stories, and I want people to be able to see that the climate crisis is a very real thing that's in front of us, but it's also a very real opportunity. Uh, I don't need to tell you guys this.
You get it. I think you're in the next generation, but I think a lot of Canadians maybe. Are missing out on, uh, that piece of the puzzle and, and how this can be a great time for Canada.
Kenisha Humber: Awesome. [00:25:00] Well thank you so much, Amber, for being here. We were truly looking forward to this and we're so happy that you can be here with us.
Amber Mac: Hey, thanks so much for having me, and congratulations on your podcast and, uh, can't wait to listen to all the episodes.
Griffin Toplitsky: As we close out this episode, I feel more secure knowing what is going on to protect our banking digitally.
Kenisha Humber: So much great info today on security, and of course, all those fun digital innovations that are out there or on their way.
Come back next episode when we switch gears to find out about the future of work. Where are the jobs going to be in the near future and even further down the
Griffin Toplitsky: road, Helping to give us some answers on that. We will have senior manager HR strategy future of work at rbc, Connie Chung.
Kenisha Humber: We wanna showcase a really cool job.
We will be joined by the poet laureate of Ontario Rendell
Griffin Toplitsky: aj Sounds like a great lineup and I am sure podcast host will be included in those hot future jobs. Absolutely.
Thanks for listening to In the [00:26:00] Know It's Always Better When You Join us. We're your host, Kenisha Humber
Kenisha Humber: and Griffin Toplitsky. Thank you to Chief Digital Officer Personal and commercial banking at rbc. Peter Tilton. For walking us through digital security and making it easier for us to sleep at night.
Griffin Toplitsky: And a big thanks to Amber Mac for filling us in on the latest digital innovations and throwing in some tips on what makes a great podcast and what makes podcast hosts successful.
I'm sure our awards are just around the corner, Kenisha. I can feel it. I love
Kenisha Humber: your optimism and enthusiasm
Griffin Toplitsky: driven. And finally, we'd be nowhere without our in the know listener community. Thank you all for sending such amazing questions for this week's. If you would like a chance to be included in a future episode of In The Know, email us at RBC future launch rbc.com.
Within the know in the subject line, in the
Kenisha Humber: KNOW is a production of RBC dedicated to focusing on the issues that matter and are important to society and people. For more on RBC citizenship, check out the links in our show notes and here to share. Their mission is none other [00:27:00] than Mark Beckles, Vice President, Social Impact and Innovation at rbc.
Mr. Beck. You were a go. At rbc,
Mark Beckles: our purpose is to help clients thrive and communities prosper, and that's why we are investing 500 million over 10 years as part of RBCs future launch to help empower. Young people for the jobs of tomorrow. We want to help you be the best that you can be. So we work to increase your access to information programs, tools
and resources to
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